Returns Policy

Here at Modern Musician, we like to be upfront and transparent. Please find our return policy below - if you have any questions in relation to anything stated below, please contact us on team@modernmusician.com.au

WHAT can be returned?
Items approved for return for repair/replacement/refund are limited to goods which are either dead-on-arrival (delivered faulty) become faulty during their warranty period, or incorrectly supplied (wrong model or colour) Due to our rapid restocking model, designed to minimise time goods are out of stock, we do not offer returns for "change of mind" unless individually arranged prior to purchase.
 

WHEN do items need to be returned by?
Any claims of goods received being "dead on arrival", "damaged in transit" or "incorrect item shipped" must be raised with 24 hours of receiving the goods (ie: signing for delivery)  Warranty claims must be lodged within the warranty period of that individual item - bad news doesn't get better with time!
 

WHERE do items need to be returned to?
Any items approved for return must be addressed to:
Modern Musician 106 Murray Street, Hobart, Tasmania 7000.

HOW do customers return items?
Items can be returned in person, or by courier, and must be accompanied with either a copy of your receipt, or printed email correspondence if applicable.

SHIPPING for returns?
Any items returned and approved for refund / exchange must be done so at your cost - exceptions are when goods are delivered dead-on-arrival, or incorrect goods are supplied.

Packing materials
Any items being returned for exchange or refund, MUST be returned in original shipping carton with all original packaging & accessories.